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Senior Manager of HR IT Services (Service Owner)

Senior Manager of HR IT Services (Service Owner)

GaldermaKrakow
19 days ago
Job description

Description

The primary role of IT Service Owner for HR is to deliver agreed portfolio of services in efficient way, meeting business needs and being aligned with IT best practices and company standards. Service Owner is accountable for end-to-end delivery, performance and quality of the service, including the following areas of responsibility. Technology portfolio consist of Workday, Learning Management System, People Doc, set of reporting and analytics capabilities and integration but other application.

Key Responsibilities

  • Service Delivery :  Planning of service lifecycle roadmap, ensuring alignment with the Business vision and objectives.
  • Solution Design, Development and Implementation : Accountability for design and development of solutions, ensuring alignment with organizational goals and standards.
  • Vendor Relationship Management :  Manage relationships with Saas providers (like Workday) and other vendors to ensure smooth delivery of designed solutions and adherence to company policies and standards.
  • Escalation Management :  Acting as the primary escalation point for high severity service issues, closely collaborating with Operations Manager and Support teams to restore normal operations.
  • Ensuring that escalation procedures are clearly defined and communicated.
  • Service Review : Regularly conducting service reviews with internal and external stakeholders to facilitate effective service management.
  • Budget Planning and Execution :  Developing and managing the service budget, ensuring alignment with organizational financial goals and company targets
  • Monitoring and controlling cost components to stay within budget, identifying and addressing any variances.
  • Contract Management :  Managing contracts related to the service, ensuring compliance with company terms and conditions.
  • Negotiating contract renewals, amendments, and terminations as needed, in collaboration with the Vendor Manager.
  • Team and People Management : Managing a team of 2-4 direct reports and 20-40 indirect / external indirect (project dependent). Allocating responsibilities and tasks to both internal teams and contractors, delegating tasks as appropriate.

Skills & Qualifications

  • Master's degree in information management, computer systems, business engineering or similar
  • ITIL certifications
  • Certifications related IT for HR technologies (Workday, others advantageous)
  • 8+ years of relevant working experience in application and IT Service delivery within global corporate environment, ideally, 3+ years in a similar Service Owner role.
  • Understanding and experience in IT Service Delivery and technologies for Human Resources function
  • Experience working with Saas solutions, Workday desired
  • A deep practical understanding of IT Service Management, IT Governance, IT Financial Management and Vendor Management.
  • Experience in streamlining and consolidating processes across technologies, delivery process and team management.
  • Fluency in English.

    • What we offer in return

  • You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
  • You will receive a competitive compensation package with bonus structure and extended benefit package.
  • You will be able to work in a hybrid work culture and brand new IT hub
  • You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

    • Next Steps

  • If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
  • The next step is a virtual conversation with the hiring manager.
  • The final step is a panel conversation with the extended team.

    • Our people make a difference

    At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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    Hr Manager • Krakow