Customer Support Specialist with German in the retail industry

Job Title :

Customer Support Specialist with German in the retail industry

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Customer Support Specialist with German in the retail industry

Szczecin

We are assembling a

dedicated team for a leading company in the retail industry

, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (

C1)

and

English (C1)

, and thrive in a structured back-office environment, we want to hear from you

Your responsibilities :

• Deliver written customer support via email for the German market.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for :

What we offer :

Location :

POL Szczecin Concentrix CVG International Sp. z o.o.

Language Requirements :

English (Required), German (Required)

Time Type :

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