Business & System Analyst

We're looking for an IT Senior Business Analyst to join our team. The successful candidate will play a pivotal role in enabling data-driven decision-making and ensuring seamless technical operations within Customer Planning and Trade Promotion Planning for a Multichannel TPM Solution. They will proactively partner with IT&D, Business, Sales, Finance, and Supply stakeholders across the organization to implement and optimize TPM solutions. As a key liaison between IT, business teams, and vendors, the IT Senior Analyst ensures synergy, cost-effectiveness, and adherence to IT and DevOps (IT&D) governance and operating model, supporting both the deployment and continuous improvement of TPM tools.

Our client is a leading IT firm that prioritizes innovation, a performance-driven mindset, and collaboration. They operate in a fast-paced, dynamic sector where they encourage our employees to embrace modernization in their work.

Requirements

Bachelor's degree or similar qualification with IT / Business, Sales / Planning, and / or commercial IT, FMCG experience. Experience in Trade Promotion Management is a great plus.

A minimum of 5 years of p roven experience in IT systems support, deployment, and business analysis within Trade Promotion Management or related business applications.

Candidate must have a high level of commercial acumen, be able to demonstrate a detailed understanding of commercial business processes and their interdependencies, and articulate how technology is used as a strategic enabler to run and transform a commercial operation

Strong knowledge of data analytics, ERP systems, integration, and analytics technologies.

Expertise in stakeholder collaboration, KPI measurement, and business case development.

Ability to navigate matrix organizations and work collaboratively across IT functions (including IMEX, Product Teams, and Operations).

Experience with service reporting tools, scrum, agile (Azure DevOps.

Fluent in English (written and spoken).

Experience with reporting tools and data analytics.

A customer-facing, service-oriented approach to enable a successful partnership and strong relationships.

Is a proven leader, trustworthy, accountable, and results-oriented.

Excellent interpersonal, communication, negotiation, and presentation skills

Agile thinker able to operate in a high-pressure, dynamic environment

Proactive “go-getter” who challenges the status quo and takes personal ownership to deliver

Ability to work both in a team and individually

Analytical mindset, passionate about interrogating data and delivering insights

Flexible to travel within and outside of the market

Adaptability – comfortable navigating change, ambiguity, and shifting priorities in a fast-paced environment .

Responsibilities

Business Analysis :

• Translate business processes and requirements into  technical requirements and solutions , ensuring TPM systems meet business needs across global markets.
• Serve as a strategic IT&D partner, facilitating collaboration between technical teams and business stakeholders to ensure seamless TPM system development, adoption, and alignment with organizational objectives
• Understand evolving business needs and leverage data to improve processes, create new efficiencies, and drive organizational change.
• Drive continuous enhancement of TPM systems , ensuring they evolve with technological advancements.
• Flag risks or blockers in advance and voice concerns, but offer solutions.

Ensure compliance with IT security, data governance, and architecture standards for TPM solutions.

Deliver training and knowledge-sharing sessions to improve user proficiency with TPM tools.

TPM System Deployment & Support :

Our offer