Customer Experience Clerk IFF

Date : Sep 30, 2025

Location : Wrocław, Dolnoslaskie, PL, 53609

Company : Gates Corporation

Essential Duties and Responsibilities

• Independently managing key customer accounts, utilizing customer portals to download / upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
• Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking / Shipping information, freight forwarders and returns to achieve first call resolution goals.
• Initiating and expediting production for Gates products based on customer requirements.
• Providing Gates product information, competitive product interchanging, and product substitutions to customers.
• Utilizing our internal customer database to track customer cases.
• Supporting CX team in meeting monthly metrics.

Keys to Success

Supervisory Responsibilities

None

Requirements and Preferred Skills