Key Account Manager

Key Account Manager

Miejsce pracy : Łódź

Your responsibilities

• Manage the full order process from system entry to shipment and post-sales support
• Actively support the sales team and participate in the sales process
• Collaborate closely with internal departments : design, purchasing, production, and finance
• Serve as the main point of contact for assigned clients and maintain strong, long-term relationships
• Onboard new clients and guide them through our logistics platform and internal processes
• Work with ERP and CRM systems to ensure data accuracy and workflow efficiency
• Monitor order status, anticipate potential issues, and proactively resolve them
• Analyze client needs and propose tailored solutions to maximize satisfaction and retention
• Prepare and present regular status updates, reports, and performance metrics for key accounts
• Ensure timely and accurate communication between clients and internal teams
• Identify opportunities to upsell or cross-sell products / services based on client needs
• Gather feedback from clients and collaborate with internal teams to improve service delivery
• Fully manage client orders, ensuring smooth coordination across all departments
• Maintain high customer satisfaction through responsive, solution-oriented service

Our requirements

What we offer

Benefits

About Us

SUNDAY helps brands create, manage, and deliver high-quality custom merchandise with ease. We take care of the entire process, including design, production, storage, and global shipping, so our clients can focus on building great relationships with their communities.

Through our smart platform, companies can track orders, automate logistics, and manage their merch in one place. Whether it’s for onboarding kits, events, or team swag, we make branded merch simple, scalable, and actually fun.

Trusted by brands like HubSpot, Deel, and Cloudflare, we’re proud to support thousands of teams around the world with merch that people actually want to wear.

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez SUNDAY Poland Sp. z o.o. z siedzibą przy ul. Gdańskiej 126 / 128, 90-520 Łódź (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu. Twoje dane będą przetwarzane zgodnie z przepisami RODO. Masz prawo dostępu do swoich danych, ich poprawiania, usunięcia, ograniczenia przetwarzania oraz wniesienia sprzeciwu.