Enterprise Technology AI Engineer

Enterprise Technology AI Engineer

Warsaw

You will join Asana’s RevTech team as an AI Engineer focusing on enhancing AI capabilities across customer-facing platforms and initiatives that improve service quality, user satisfaction, and self-service efficiency . In this role, you will design, build, and operationalize AI-driven solutions that enhance enterprise systems and improve overall business outcomes — with a strong focus on delivering intelligent, customer-centric experiences .

You will collaborate with cross-functional teams across technology, customer success, and support operations, helping bring the latest AI advancements — including retrieval-augmented generation (RAG) , agentic workflows , smart summarization , and embedding-based search — into scalable, real-world

This role is based in our Warsaw office with an office-centric hybrid schedule - in-office days are Monday, Tuesday, and Thursday.

We offer a Contract of Employment (UoP) for our employees in Poland.

What you’ll achieve

• Design and Develop AI Solutions : Build intelligent, scalable AI systems across a range of enterprise and customer-facing applications.
• Implement Retrieval-Augmented Generation (RAG) : Develop RAG pipelines to enhance contextual understanding and improve information retrieval.
• Prompt Engineering and Optimization : Craft effective prompts to guide large language models (LLMs) for business-critical workflows.
• Embedding Generation and Vector Search : Create embeddings and manage vector databases (, Pinecone, Weaviate) to power semantic search and personalized content delivery.
• Conversational Summarization : Develop summarization models for chat transcripts, customer interactions, or other business conversations.
• Support AI-Driven Business Goals : Contribute to initiatives aimed at improving key success metrics such as customer satisfaction, resolution times, and self-service adoption.
• Testing and Validation : Develop AI-specific test frameworks and performance evaluation methodologies.

About you

Preferred Qualifications :

What we offer

For this role, the estimated base salary range is between 26,417 - 30,000 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.

Our total compensation consists of base salary and equity (RSUs).

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to ouroffice-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.