Application Support Specialist

We are looking for a motivated Application Support Specialist to join our team. The ideal candidate will combine strong technical support skills with hands-on experience in managing online learning platforms. This role involves both day-to-day troubleshooting of IT-related issues and the administration of digital learning environments.

Key Responsibilities

Provide first-line IT support through case, incident, and problem management systems.

Troubleshoot technical issues and escalate when necessary, ensuring efficient resolution.

Document solutions, procedures, and user guides for internal and external stakeholders.

Administer Learning Management Systems (LMS) or similar educational platforms, managing users, resources, and training content.

Create, update, and publish online learning content, as well as support learners and trainers in the use of e-learning systems.

Ensure the smooth operation of training management tools and monitor user results.

Draft and maintain manuals, best practice guidelines, and operational documentation.

Collaborate with IT and training teams to optimize the use of e-learning platforms.

Requirements

Proficiency in MS Office tools and ability to produce professional documentation.

Basic knowledge of IT concepts, troubleshooting, and problem-solving .

Hands-on experience with ticketing systems and case / incident management.

At least 1 year of professional experience in a call centre, service desk, or IT support environment.

Minimum 2 years of experience with web content management in educational or resource management platforms.

At least 2 years of experience working as an administrator or content creator in an LMS or similar system .

Strong problem-solving mindset and ability to document solutions clearly.

Excellent communication skills and ability to work with diverse stakeholders.