Web&cloud Customer Support Polish / English and German

Within your #OneTeam

you will work in IT company - a leading European cloud and hosting provider with a global presence

you will learn about our products and services

you will develop technical and soft skills

you will learn to look for and provide solutions to customers

Your main responsibilities

diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers

answering Customers' calls, replying to e-mails and chats to solve any issues they might experience

answering to escalations and informing customers about correct processes

classifying incidents and escalating or reassigning those to the appropriate team / person, if necessary

keeping customers updated on the progress of an ongoing investigation / troubleshooting and its resolution

participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

Your future impact

In 6 months, you will have accomplished

becoming independent in recognizing and troubleshooting issues brought by customers

understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

providing nuanced and complex resolutions to our customers

developed web and cloud technical skills in our dedicated training programs

Skills required

fluent Polish and English are essential

great communication skills and strong customer focus

ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents

passion for continuous professional development and willingness to learn new technologies

It's a +

experience in a similar position : Technical Support / Service Desk in an IT environment

good technical knowledge in IT and new technologies domains

knowledge of web and cloud products : dedicated servers and VPS, web hosting and email services

additional language : German