Help Desk Support Specialist

Talent Acquisition Lead at Infoplus Technologies UK Limited

Job Description : Responsible for supporting and managing the desktop laptop, and mobile devices, along with the software and applications used by end users. This role involves maintaining the end‑user environment, ensuring performance, security, and stability, and providing technical support for hardware and software issues. The EUC Analyst collaborates with other IT teams to implement solutions, enforce policies, and improve the end‑user experience.

Job Title : EUC Support Consultant

Location : Elblag, Poland (to be based in Elblag and open to travel to other brewery locations)

Job Type : Permanent

Language : English and Polish

Responsibilities

• Provide Technical Support : Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on‑site.
• Manage End‑User Devices : Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners.
• Application Support : Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning. Device Imaging and Deployment : Create, manage, and deploy standardized device images for new hardware rollouts or replacements.
• Security & Compliance : Ensure that all end‑user devices comply with security policies, including antivirus, patching, and encryption standards.
• Asset Management : Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreements.
• Collaborate on IT Projects : Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deployments.
• User Training : Provide end‑user training and education on the use of systems, software, and IT policies.
• Vendor Liaison : Collaborate with external vendors for hardware replacements, software procurement, and support escalations when necessary.
• Incident and Service Request Management : Utilize ITSM tools (e.g., ServiceNow, JIRA) to log and track incidents, service requests, and changes according to ITIL processes.

Required Skills and Experience

Additional Skills

Preferred Qualifications

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