1st LINE SUPPORT ANALYST / ENGINEER with German

Overview

1st LINE SUPPORT ANALYST / ENGINEER with German – Atos

We are looking for a Junior IT Support Specialist to provide technical support and troubleshooting to end-users within the organization. Proficiency in German is essential for effective communication with colleagues and clients.

Responsibilities

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customers inquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Knowledge area

Requirements

Rewards And Benefits

Future career path

We would appreciate if you send your CV in English. Thank you!

We Are Open to Hiring People with Disabilities

At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!

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