Customer Operations Manager

Location

: Kraków (hybrid role)

Contract Type

: B2B

Availability

: Full-time

Rate

: Competitive, depending on experience

We're hiring : Customer Program Manager

Are you ready to lead complex, strategic programs that deliver real customer value?

We're looking for a

Customer Program Manager

— a proven leader who can connect vision, strategy, and execution to drive business outcomes and customer satisfaction.

What you'll do :

• Lead programs consisting of multiple interdependent projects that deliver end-to-end value to our customers.
• Define program vision, strategy, and governance to ensure alignment with business objectives.
• Manage program performance, financials, and profitability while maintaining high delivery quality.
• Provide leadership and mentorship to Project Managers, acting as the first point of escalation.
• Oversee planning, resource allocation, stakeholder engagement, and communication across all workstreams.
• Identify and manage risks, drive program-level change management, and ensure smooth transition to operations.
• Collaborate closely with Sales and Business Development to identify new opportunities and support presales and renewals.
• Engage with partners and subcontractors to ensure seamless delivery and commercial alignment.
• Contribute to Cisco's Program Management community by sharing lessons learned, best practices, and supporting strategic initiatives.

Scope & Complexity :

What we're looking for :

Why Cisco?

At Cisco, you'll work with some of the brightest minds in the industry, leading initiatives that make a real impact for our customers and communities. Join us and help shape the future of connected experiences.