Global Customer Operations Specialist - Hybrid role

What You Can Expect

The GBS Global Customer Operations Specialist provides support to international customers as well as the Global Supply Chain organization. Ensures that all proper service is provided to Zimmer Biomet entities, Third Party customers with activities such as order management, inventory control, communication and other related tasks.

How You'll Create Impact

• Administers the Order to Cash process (order, delivery and shipment creation).
• Executes cross functional communications and coordination activities.
• Collects and analyzes data and generates standardized reports through various tools.
• Processes customer inquiries and coordinates with other functions to support.
• Deals with returns, complaints and escalations.
• Provides distribution history and shipped items data.
• Ships according to customer rules and preferences.
• Handles escalations when needed.
• Deals with backorder management.
• Hosts and leads recurring coordination meetings with stakeholders.
• May be designated to support specific region based on volume and / or complexity.
• Support cross functional process improvement initiatives and projects.
• Miscellaneous duties as needed.

What Makes You Stand Out

Your Background

Travel Expectations

Less than 5%

EOE / M / F / Vet / Disability

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