Network Engineer Tier III

Overview

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and deliver services through global simplicity with trusted transparency.

What you will do

We have an opening for a motivated, collaborative and committed individual to fill our Network Engineer Tier III / Team Lead position within our Global Network operations team. The successful candidate will be working as part of a growing managed services organization with opportunities to work independently as well as part of a team, developing managed service skills to the fullest. The role involves working as a Network Engineer Tier III and supervising a Network Operations Engineering Team, supporting a large-scale enterprise network infrastructure for multiple customers. The candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services. The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills.

Key responsibilities

• Assist with monitoring and maintaining a multi-vendor, multi-protocol enterprise network.
• Maintain and support a large-scale enterprise network infrastructure that includes routers, switches, servers, network operating system software, network management software and related hardware.
• Escalation SME & oversee the most critical and complex network issues.
• Respond to network alerts and diagnose causes with the ability to perform Root Cause Analysis.
• Work with telecommunication providers to resolve circuit-related issues.
• Collaborate with vendors to troubleshoot configuration, hardware and software issues.
• Provide day-to-day support of large-scale network solutions.
• Support the engineering team in the analysis of network events / outages to identify permanent resolutions, prevention, and service improvements.
• SD-WAN and Wi-Fi troubleshooting; Cisco DNAC (Catalyst Center) support.
• Assist with various network projects across multiple business units; create and update network documentation.
• Mentor junior engineers and participate in annual reviews; manage regional workload and daily operations.
• Engage in escalations from junior engineers and the customer; work with the engineering team on analysis of network events / outages to identify permanent resolutions and improvements.
• Typical hours are Mon-Fri 8 : 00am to 5 : 00pm with some out-of-hours work as required; travel up to 25% may be requested.

Essential criteria

Desirable criteria

EOE statements EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religion, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factors.

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