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SAP EWM Specialist | Managed Services Operations

SAP EWM Specialist | Managed Services Operations

PwC PolskaWrocław, Województwo dolnośląskie, Polska
25 dni temu
Opis pracy

SAP EWM Specialist | Managed Services Operations

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real‑time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create change requests, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

Role Description

  • Analyze and resolve complex technical issues related to SAP EWM module and customer‑specific solutions.
  • Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP EWM modules and customer‑specific solutions.
  • Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and SAP systems to develop effective solutions.
  • Collaborate with 1st‑Level support and other IT teams to ensure timely resolution of issues.
  • Foster strong relationships with clients by addressing support topics promptly and effectively.
  • Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
  • Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
  • Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Required Skills

  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • Advanced skills in SAP EWM module to design and manage complex warehouse operations, including inbound and outbound processes, storage control, and resource management within SAP S / 4HANA (preferred version 2020 or similar).
  • Expertise in integrating EWM with other SAP modules for efficient warehouse management and accurate inventory tracking.
  • Proficient in addressing EWM technical issues, ensuring optimal warehouse performance and space utilization through system enhancements and configurations.
  • Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
  • Ability to maintain and enhance customer relationships through effective communication and support.
  • Familiarity with ticket management systems to track and manage support requests efficiently.
  • Understanding of project management principles to successfully manage small‑scale projects and changes.
  • Excellent communication skills to interact with team members and clients, both verbally and in writing.
  • Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
  • Ability to work independently and manage multiple priorities.
  • SAP certifications in relevant modules (preferred).
  • Understanding of ITIL principles and the overall managed service process.
  • Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.

    • Benefits

  • Work flexibility – hybrid working model, flexible start of the day, workation, sabbatical leave.
  • Development and upskilling – full support during onboarding, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker.
  • Medical and wellbeing program – medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling.
  • Possibility to your individual benefits package (e.g. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
  • 3 paid hours for volunteering per month.
  • Additional paid Birthday Day off.
  • And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

    • Recruitment Process

  • CV verification
  • Screening phone call
  • Interview I
  • Interview II
  • Offer

    • Application Instructions

    If you are interested in this position, please send us your CV in English.

    If you have additional questions, please contact us : .

    Please note that we do not collect resumes in our inbox.

    Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process – (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.

    Seniority level

  • Entry level

    • Employment type

  • Full‑time

    • Job function

  • Information Technology

    • Industries

  • Business Consulting and Services

    • #J-18808-Ljbffr

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