Customer Service Representative with Italian (f / m / x)

Overview

Customer Service Representative with Italian at 3M. You will have the opportunity to tap into your curiosity and collaborate with diverse people around the world.

The Impact You’ll Make in this Role

As a Customer Service Representative with Italian you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Responsibilities

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs.
• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.
• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.
• Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements.
• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.
• Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Your Skills And Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications :

Additional qualifications that could help you succeed even further in this role include :

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Job Specifics

Application and Compliance

If this opportunity aligns with your career aspirations, please apply. This job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race / ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy / maternity-related matters, age or disability, or any other characteristic protected under applicable local law.

Please note : your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering the information into the application fields directly.

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