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Customer Collaboration and OTC Analyst
Mondelēz International w PolsceWarszawa, mazowieckie, Polska6 dni temu
Opis pracyExperience in CS&L and in working with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility sharing the costs of sports activities private medical care life insurance flexible working time retirement pension plan parking space for employees annual bonus multi-cafeteria MyBenefits employment awards contract for an indefinite period without a trial period
Customer Collaboration and OTC Analyst
Miejsce pracy : Warszawa
Your responsibilities
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
Our requirements
Benefits
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Customer Collaboration And Otc Analyst • Warszawa, mazowieckie, Polska