Implementation Consultant

The Solutions Architect role is responsible for providing and applying strategic direction to solution design and deployment of Managed Service Provider (MSP) Programs. Commonly referred to as a "Business Analyst." This role is responsible for working directly with clients, the Vendor Management System (VMS) providers, and all functional area subject matter experts (SMEs) to understand the current end-to-end process of engagement and to define and document the requirements for a future-state solution.

This work-from-home (remote) position reports directly to the Director of Solutions Architecture and partners with other strategic implementation team members, shared services, and delivery teams at a global level based on project assignments.

Primary Job Functions :

• Conducting and facilitating client requirement / validation sessions to collect all aspects of their end-to-end engagement process.
• Develop Blueprints, design elements, and capture all business rules related to the full program requirements.
• Provide best practice industry standards related to staff augmentation, statement of work, independent contractor management, worker tracking solutions, and alternative workforce solutions to include direct sourcing, talent pools, etc.
• Understanding of integration points with the VMS solution, whether upload or download in support of data management.
• Responsible for confirming client Service Level Agreements (SLAs) relative to the program and contractual agreements.
• Assist in the development of client-specific transition strategies, including communication plans and change management approaches specific to the client's requirements.
• Assist in data gathering in conjunction with identified client SMEs and in delivering data via specific data templates to the VMS Systems team for load.
• Assist in all optimization processes, including but not limited to cost savings initiatives, supplier rationalization, rate card creation, and tax planning.
• Assist TAPFIN Training Manager with providing appropriate training to other TAPFIN team members including the delivery / program office, solutions delivery support, suppliers, clients, and other staff, with regard to the MSP processes and procedures.
• Coordinate with the TAPFIN VMS Systems Engineer to ensure the smooth transition from approved design to configuration.
• Assist with testing the configuration to ensure the design has been accurately captured.
• Assist with user acceptance testing (UAT) demonstrations that show the configured system meets client expectations and is ready for launch.
• Performs other duties and projects assigned.
• Adherence to TAPFIN's Quality Management System (QMS) Policy standards.

Qualifications :