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Senior ITSM Consultant

NATEK POLANDmazowieckie, Warszawa, Polska

16 days ago

Job description

Miejsce pracy : Warszawa

Technologies we use

Expected

ITSM
ITIL

About the project

We are seeking an experienced Senior ITSM Consultant to support an international IT transformation program focused on improving IT service availability, observability, and operational maturity.

The consultant will play a key role in aligning ITSM processes, defining roadmaps, and guiding the implementation of modern operational models such as 24 / 7 IT Digital Operations Centers and end-to-end observability frameworks.

This role is ideal for a professional with strong ITIL, IT operations, and DevOps / SRE background who can combine strategic thinking with hands-on execution and stakeholder facilitation.

Your responsibilities

Coordinating timelines, milestones, and interdependencies across multiple availability-related projects

Developing a roadmap to achieve and maintain 99.9% service availability

Providing technical and process advisory within areas such as ITSM,

Observability, IT Operations, and ITSCM

Supporting the definition and implementation of ITIL-based processes (Incident,

Problem, Change, Configuration, Event)

Advising on ITSM platform selection, configuration, and migration strategy

Contributing to the design and rollout of a 24 / 7 IT Digital Operations Centre (IT DOC) and integrating observability tools

Facilitating workshops to define target states, roadmaps, and progress reports aligned with leadership expectations

Defining roles, responsibilities, and escalation paths for critical incident and crisis management

Collaborating with Enterprise Architecture on non-functional requirements (NFRs) and infrastructure standards

Promoting alignment between ITIL processes and Agile / Cloud environments (DevSecOps / SRE integration)

Our requirements

Strong background in IT Operations, Service Management, or IT

Transformation, ideally in senior or advisory roles

Proven expertise in the ITIL framework and ITSM process design

Hands-on experience with observability, monitoring, or AIOps tools (on-prem and cloud)

Strong understanding of DevOps / SRE principles and their integration with ITSM

Experience in leading workshops and aligning senior stakeholders on transformation goals

Excellent analytical, coordination, and communication skills

Fluent English (spoken and written)

Knowledge of ITSCM, Crisis Management, and Disaster Recovery planning is an advantage

Proficiency with MS Word, PowerPoint, Jira, and LeanIX for documentation and reporting

What we offer

Internal Mobility Program - enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

Referral Program - enjoy cooperation with your colleagues and get the bonus

MEDICOVER healthcare package

Multisport Card

My Benefit Cafeteria

International, diverse, and inclusive working environment - get experience in global projects for worldwide leaders and enjoy multinational teams

NATEK CSR Events & team buildings - enjoy our values : accountability, partnership and expertise and #workITwithus

5 / 10 years NATEK club - we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts

Benefits

sharing the costs of sports activities

private medical care

life insurance

remote work opportunities

flexible working time

integration events

employee referral program

extra leave

NATEK POLAND

Założona w Brnie, Czechy, w 2004 roku, od pierwszego dnia współpracujemy z liderami branży IT na całym świecie. Jesteśmy doświadczoną firmą o głębokiej wiedzy w zakresie tworzenia wysoko wydajnych zespołów projektowych IT.

Nasza misja to dostarczanie wysokiej jakości rozwiązań z zakresu outsourcingu IT w Europie Środkowo-Wschodniej, pomagając naszym klientom poprawić swoją wydajność, jednocześnie zapewniając naszym pracownikom środowisko pracy oparte na partnerstwie.

Doświadczenie naszych zespołów w różnych branżach (FMCG, bankowość, motoryzacja, telekomunikacja) pozwala nam właściwie przewidzieć potrzeby klientów. Dzięki naszej wiedzy rozwijamy spersonalizowane rozwiązania. Nasz dział rekrutacji może dopasować ekspertów IT do odpowiednich projektów, tworząc sytuację korzystną dla obu stron.

By submitting this application you consent to the processing of your personal data by NATEK Poland (Q22, al. Jana Pawła II 22, 00-133 Warszawa) for the purposes of assesing your aplication for potentially suitable roles as described.You may withdraw your consent at any time by emailing to more information, please refer to our privacy policy statement agreement question : I understand and consent for my data to be processed in line with the Privacy Notice and Privacy Policy.

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Senior Consultant • mazowieckie, Warszawa, Polska

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