Deputy Head of Technical Account Managers

Overview :

SOFTSWISS is hiring a Deputy Head of Technical Account Managers to join our Client Services Department. We are looking for a strategic and execution-driven leader to enhance team performance, optimize client interaction processes, and scale service delivery standards across the organization.

About Product :

SOFTSWISS Casino Platform

Full-service modular software platform to manage online casino operations.

Learn More

Purpose of the role :

You will be responsible for bringing management and process optimization expertise to the Technical Account Management function — enhancing service delivery, refining operational workflows, and ensuring consistent, high-quality support across all client interactions.

Key responsibilities :

Talent Development & Quality Management :

• Support Team Leads in performance reviews, onboarding plans, and grade management;
• Enhance overall work quality and client service standards;

Contribute to talent development initiatives within the department;

Operations & Process Optimization :

Validate, prioritize, and support the execution of initiatives proposed byTeam Leads

Support strategic and operational planning alongside the Head of Department;

Reporting & Analytics :

Use data to guide decision-making and process improvement

Cross-Functional Collaboration

Support Team Leads in implementing their ideasPrepare and deliver presentations, analytics, and recommendations to leadership;

Required Experience :

Proven experience managing a department or large team (20+

people), ideally in a client-facing environment;

of process optimization;

convey complex information clearly;

Experience in change management, cost optimization, and process

automation;

Nice to have :

Our Benefits :