Customer Experience Partner with Italian

Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.

Our teams are made up of people with many years of experience, often passed down from generation to generation, and young people who are just starting their careers. From this diversity we draw the strength that sets us apart from others, and that has allowed us to keep operating for years in more than 50 locations across the world.

Customer Experience Partner with Italian

Workplace : Kraków

Region : Małopolskie

Reports to : Customer Experience Team Leader

Vesuvius are seeking a Customer Experience Partner. In this position you will be responsible for overseeing the end-to-end customer service process for Italian-speaking clients, so strong

knowledge of Italian is compulsory

• . This position focuses on resolving customer inquiries, maintaining service quality, and aligning with the company's core values : Courage, Ownership, Respect, and Energy.

The Customer Experience Partner role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience.

Responsibilities :

Customer Interaction : Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability.

Tools and Systems : Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.

Problem Solving : Handle basic to complex issues and escalate appropriately, ensuring customer satisfaction and service quality.

Knowledge Development : Acquire and maintain a deep understanding of company policies, products, and service guidelines.

Collaboration : Work with colleagues to resolve customer challenges and contribute to team goals.

Continuous Improvement : Provide feedback and identify opportunities to enhance service processes and customer satisfaction.

Requirements :

Education :

High school diploma or equivalent; a bachelor's degree in a relevant field

is preferred.

Experience :

Previous experience in customer service, order management or related fields

Skills :

Excellent communication and active listening skills.

Fluency in Italian (B2 / C1 level)

Proficiency in CRM systems, SAP and other relevant software -

preferred

Strong problem-solving and conflict-resolution abilities.

Attention to detail and organizational skills.

Behavioral Attributes :

Commitment to the company's core values (Courage, Ownership, Respect, Energy).

Customer-centric mindset with a focus on building strong relationships.

Ability to adapt to changing processes and technologies.

Professional Development :

A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives.

What we offer :

Attractive compensation

Private medical health care

Lunch card

Holiday allowance

Home office possibilities

Internal referral program

International work environment

Creative atmosphere and great people.

At Vesuvius, we think beyond today to create the innovative solutions that will shape the future of molten metal flow engineering and technology. Our products and services enable our customers to be safer, more efficient, and more sustainable. When you join Vesuvius, you join a diverse, entrepreneurial, decentralised business. You will be empowered to take decisive action working with like-minded people.

Are you ready to make your mark?