Customer Service Representative Key Account with German

Customer Service Representative Key Account with German

Join to apply for the Customer Service Representative Key Account with German role at The Goodyear Tire & Rubber Company

At Goodyear, we make life’s connections easier every day. People around the world count on us to get them where they need to go now and into the future.

But our relentless pursuit of forward motion doesn’t just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and cultures. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.

Come discover the opportunities ahead with Team Goodyear!

Your Future Role

• Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer requirements in the area of order handling and delivery planning in alignment with Goodyear Dunlop processes and guidelines. For some particular key accounts, a specific procedure may apply.
• Work closely with the Key Account Manager and Demand Planners act as a Single Point Of Contact (SPOC) to the ensure that the assigned key account requirements are being met. Work closely with all other Supply Chain departments to cover special requests in compliance with Goodyear standard work procedures.
• Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with Goodyear customers. This performance is measured through Delivery Performance / CTS / Customer Satisfaction / Claim Resolution / contribution to FC Accuracy-Bias-Sales Stability KPI's.
• Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company. Identify and suggest opportunities to improve the quality of our service to customers.

Responsibilities Will Include, But Not Be Limited To

To Join Our Team, It Will Require You Having

What We Offer

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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