EUC Level 1 Support Engineer

Essential duties for the position include, but are not limited to the following :

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break / fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP / IP output.
• Provide warranty and break / fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs.
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.

JOB REQUIREMENTS / QUALIFICATIONS :

Experience :

Certifications :