Customer Service Representative

Responsibilities

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
• Understanding specific customer needs from packing requirements through to transportation and lead time management.
• Management of any customer returns.
• Ensuring accurate customer profiles are maintained on database.
• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
• Respond to all customer queries and complaints within agreed response times.
• Use daily / weekly / monthly reports to drive decisions on own accounts
• Work collaboratively with Supply and Demand Planning teams to manage product availability issues
• Working with Accounts Receivable team to deal with queries effectively.
• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
• Continuously strive to achieve personal development supporting business objectives.
• Phone / email contact with customers
• Phone / email contact with commercial team (and other ENR functions)
• EDI / Hybris roll out.
• Supporting other team members, backup for others

What we are looking for

High proficiency in English and Polish.

Additional languages e.g. German, French or Italian would be great advantage.