IT Application Support Specialist French & Spanish

Location : Hybrid work model - 2 days per week in Wroclaw’s office

Start Date : ASAP / within 1 month

Overview

We are seeking a communicative and customer-focused Application Support Specialist fluent in French and Spanish . This role is ideal for someone with a proactive attitude and a passion for delivering excellent support experiences in an IT environment.

Responsibilities

Provide first-line support for applications, ensuring timely and effective resolution of issues

Communicate with users in French and Spanish to understand and resolve their technical problems

Collaborate with internal teams to escalate and follow up on complex issues

Document incidents and resolutions using tools such as ServiceNow

Contribute to continuous improvement of support processes and user experience

Requirements

Strong communication skills and a customer-centric approach

Fluency in French and Spanish

Previous experience in IT support or a similar role is advantageous

Familiarity with troubleshooting and system navigation

Experience with tools such as ServiceNow (SNOW) is a plus

What We Offer

B2B via Experis

MultiSport Plus

Group insurance

Medicover Premium

Access to an e-learning platform