VC Bridge Operator

Role :   VC Bridge Operator

Location :   Krakow, Poland (on-site)

Salary :   Negotiable and competitive (dependent on level of experience), plus company benefits and the opportunity to progress to a Subject Matter Expert

Hours :   40 hours per week

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24 / 7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have a new opportunity for a proven AV / VC professional to join our team, working at our global customer site, to work as part of the overall Yorktel-Kinly Global Service team, by delivering remote technical audio / video support for our customer’s unified communications system across their full estate.

This position will be the initial point of contact for both internal (Yorktel-Kinly) and the global client staff / leadership team, with responsibilities including responding to customer phone calls and e-mails, launching and troubleshooting multiple video meetings, opening and escalating tickets for customer issues, and keeping the client and global teams updated because of the 24 / 5 environment.

The VC Bridge Operator will participate in on-going training and certification efforts to ensure their knowledge base remains current in support of advanced technology solutions. This person will work closely with other members of the team, especially with the current Global Service team and the AVNOC so that they are well versed in learning the technical acumen and standard methods of operation within the organisation.

This is a fantastic opportunity to develop your AV career, as training will be provided to help you grow into an AV Subject Matter Expert.

Key responsibilities :

Video / Audio Conferencing

Schedule and launch calls booked and ad-hoc meetings within the VC environment

Maintain and manage the TMS / EMS systems

Carry out test calls when applicable for all VC bookings

Input new VC systems into client database

Carry out remote VC training and tests with new and existing sites as and when applicable.

Provide remote assistance via VC infrastructure if end points are having problems connecting and provide alternative options for connection if necessary

Record conference details within the client’s database and keep up to date

VC Maintenance and Service

Liaise internally with the Global Services team on cases and perform any troubleshooting when required

Capture & maintain a log of VC faults & details for monitoring and reporting purposes

Carry out health checks for all VC service faults with contacts to see if fault can be rectified

Maintain consistent contact with end user and keep appraised of progress of fault

Administrative Tasks

Perform as a dedicated Operator on all VC enquiries from all dedicated client sites globally

Handle enquiries internal & external relating to how the systems work, technical specifications via telephone & email

Arrange for moves and reconnection of VC systems as and when needed

Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction

Assist with the maintenance of the global VC environment

Compile and maintain the global daily VC schedule

Skills and experience :

Good working knowledge of professional A / V, VC and unified communication systems is required.

The ideal candidates for this position will be able to think and work independently and meet the necessary guidelines above.  They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks / projects.  Other qualifications would include attention to detail, strong written and oral communication skills, excellent problem solving and troubleshooting skills.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements (please note applications cannot be received by email).

Equal Opportunities :

At Yorktel-Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Yorktel-Kinly soon.