CX Specialist with German

As a Dispatcher for Road Transport, you will be responsible for ensuring the efficient and timely execution of road transport operations. You will play a key role in managing logistics operations, optimizing transport processes, and coordinating with internal teams and external service providers to ensure on-time, cost-effective deliveries. This is a hands-on role that requires strong organizational skills, a problem-solving mindset, and the ability to work under pressure in a dynamic environment.

Key resposibilities :

Transport Coordination & Execution

• Plan and execute road transport operations, ensuring the timely and accurate delivery of goods.
• Create loading instructions and manage load dispositions, taking into account customer deadlines and logistical constraints.
• Ensure transport orders are issued and processed efficiently, and that all related documentation (e.g., KPI sheets, operating instructions) is completed accurately.
• Monitor and follow up on transportation schedules, proactively identifying and resolving any delays or issues.
• Selection and creation of deliveries from material released for shipment, including identifying suitable coils for each customer while observing weight and quantity limits, as well as loading point distribution. Material can only be scheduled if all technical order parameters are met. Discrepancies are corrected manually in the system to ensure accurate and compliant customer supply.
• Verification of delivery visibility in System ( Transporeon) , ensuring that created shipments are correctly displayed and offered to freight forwarders.
• Re-initiation of the process for deliveries not accepted by any freight forwarder, including coordination with the Customer Service team to agree on a new delivery date.
• Escalation of unassigned deliveries after repeated No-Touch-Order (NTO) attempts, including consultation with Customer Service experts. Upon approval, the delivery is published via Best Carrier (BC) on the Transporeon platform, allowing freight forwarders to submit freight cost proposals. The dispatcher must select a proposal in compliance with all applicable regulations, effectively selling the delivery on the open market.

Cost Control & Performance Monitoring

Collaboration & Problem Solving

Logistical Process Optimization

Compliance & Reporting

Maintain accurate records of transport operations and related documentation.

Requirements :