Technical Support Engineer

At Workday we’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

We’re rooted in integrity, empathy, and shared enthusiasm, and we look for curious minds who bring sun‑drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

About The Role

As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication (Single Sign‑On), Mobile, Browser and technical issues. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues / product defects to Engineering teams, and collaborate with multiple stakeholders through resolution. The role also ensures an outstanding customer experience through strong and timely communication on issue status, until an acceptable solution is delivered.

What You’ll Do

• Work directly with customers to research, troubleshoot, and lead resolution for Single Sign‑On issues, User Interface, Search, and mobile connectivity issues in a timely manner.
• Manage the incoming case queue and maintain focus on resolving customer issues quickly and effectively in line with our service level agreements.
• Use industry‑wide tools such as Developer Tools and Postman to troubleshoot XML and based web service requests.
• Clearly and succinctly document communications to customers using our issue management system.
• Test customer problems and log issues to development, working with developers to determine a solution.
• Replicate and verify customer problems and log issues to development.
• Collaborate with Development, QA and other Technical Engineers to research, identify and validate issue resolutions.
• Effectively prioritize and escape customer issues as required.
• Participate in our 24X7 global coverage plan.

Basic Qualifications

Other Qualifications

Our Approach to Flexible Work

We combine the best of both worlds : in‑person time and remote. With Flex Work, we don’t require a set number of days in the office each week; instead we ask that you spend at least half (50%) of your time each quarter in the office or in the field with our customers, prospects, or partners. Those in remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

Location & Compensation

Warsaw, Mazowieckie, Poland – PLN 9,000.00 – PLN 13,500.00 per month. 1‑month contract. Senior Technical Support Engineer (Remote) – additional position listings referenced below.

Additional Information

Workday values candidate privacy and data security. Workday will never ask candidates to pay a recruiting fee or apply through non‑Workday listings. If you are being referred, ask your connection about our Employee Referral process.

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