Project Manager Contact Center

Axendi is a fast-growing leader in CX and BPO services, combining 16 years of industry experience with cutting-edge AI solutions. We support renowned Polish and international brands by delivering intelligent, technology-driven customer service at scale – powered by over 1,700 agents, 16 languages, and our proprietary set of tools.

As part of OEX Group, a major player in modern business services across 50+ markets, we are currently seeking an experienced and committed professional to join us in a key management role.

Contact Center Project Manager with English

Location : Lublin

About the role :

The main objective of this role is to manage projects within Lingo initiatives end-to-end – from planning and implementation to ongoing supervision of quality, timeliness, and operational efficiency. The person in this position will be responsible for achieving business goals and maintaining a high level of client and team satisfaction.

Key responsibilities :

• Managing projects based on quality, financial, and operational targets
• Analyzing key performance indicators (KPIs) and recommending corrective actions
• Leading the project team : setting priorities, developing competencies, and motivating employees
• Monitoring project execution and reporting progress to the Operations Center Director
• Ensuring high-quality customer service, resolving operational issues, and implementing improvement measures
• Cooperating with support teams (e.g., Training, Recruitment, IT) to meet project goals
• Building competitive advantage through innovative solutions and process optimization

Requirements :

Nice to have :

What we offer :