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Software Support Engineer (Regular)

VirtusLab Sp. z o.o.dolnośląskie, Wrocław, Polska

16 days ago

Job description

Miejsce pracy : Wrocław

Technologies we use

Expected

Java
Kotlin
Scala
PyCharm
WebStorm
Docker

Operating system

Windows

macOS

Linux

About the project

Provide first-class technical support for all IntelliJ Platform-based IDEs. The team handles and investigates requests arriving through the web portal, in-product feedback, social media, and community forums.

Tech stack :

Java, Kotlin, Scala, IntelliJ Platform API, Linux / Windows / macOS administration, TCP / IP, DNS, OSI networking, JVM diagnostic tooling (jstack, async-profiler, Visual VM), Version-control systems (Git), Docker, WSL

Challenges :

Deliver accurate root-cause analysis under SLAs; balance deep code-level investigation with clear customer communication; keep pace with a rapidly evolving IDE platform and plugin ecosystem; coordinate with distributed development and QA teams to resolve urgent, high-visibility issues.

Team :

Three specialists from our side, embedded, QA, and Engineering groups.

Your responsibilities

Analysing performance, indexing, file-system and networking issues

Reading IDE logs, thread dumps, and CPU / memory snapshots to localise bugs

Inspecting Java / Kotlin source code inside the IntelliJ Platform to understand execution flow

Triaging YouTrack issues, escalating potential high-impact defects to development, and relaying user feedback to Product Management and QA.

Our requirements

Good technical IT background. It may be a mixture or combination of the following areas in different depths

OS administration skills : understanding of network protocols (TCP / IP, DNS, OSI model); Linux, Windows, macOS architecture and administration : startup scripts, network, performance monitoring, technical troubleshooting

Software development skills : JVM-languages are preferable (Java, Kotlin, Scala)

Technical troubleshooting skills

Experience in support roles

Understanding of what Integrated Development Environment is and professional interest in this field OR Familiarity with IntelliJ IDEA, PyCharm, WebStorm, or other IDEs

Understanding of Cloud systems technologies (Kubernetes, Terraform, YAML and Clouds subsystems) and Development Environments technologies (Docker, Dev Containers, SSH and IDE Run Targets.)

Experience working with Version Control systems : Git, Mercurial, Subversion

Interest in customers’ communications and desire to advance in this area

To not be afraid of possible challenging communications with customer, be kind and have an honest desire to help

Good command of English (at least B2 / C1)

Seems lots of expectations, huh? Don’t worry! You don’t have to meet all the requirements. What matter the most is your passion and willingness to develop. Apply and find out!

This is how we organize our work

This is how we work

at the client's site

you focus on a single project at a time

you can change the project

you have influence on the technological solutions applied

you have influence on the product

you focus on product development

This is how we work on a project

Continuous Deployment

Continuous Integration

Development opportunities we offer

conferences in Poland

development budget

industry-specific e-learning platforms

intracompany training

substantive support from technological leaders

technical knowledge exchange within the company

What we offer

Building tech community

Flexible hybrid work model

Home office reimbursement

Language lessons

MyBenefit points

Private healthcare

Training Package

Virtusity / in-house training

Benefits

sharing the costs of sports activities

private medical care

sharing the costs of foreign language classes

sharing the costs of professional training & courses

remote work opportunities

flexible working time

integration events

VirtusLab Sp. z o.o.

VirtusLab is a leading European software consulting and engineering company, home to over 350 EU-based professionals. Our mission is to craft clean code and practical solutions with precision and purpose. We foster a dynamic culture rooted in strong engineering, a sense of ownership, and transparency, empowering our team. As part of the expanding VirtusLab Group, we offer a compelling environment for those seeking to make a substantial impact in the software industry within a forward-thinking organization.

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Software Engineer • dolnośląskie, Wrocław, Polska

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