Collections Team Lead

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title : Collections Team Lead

Grade : 11

Location : Warsaw, Poland (on site)

We are seeking a dynamic and experienced Collections Manager to lead our team of collections analysts focused on the Retail NAMER portfolio. The ideal candidate will be responsible for overseeing the collections process, conducting data analysis, managing customer relationships, and ensuring compliance with company policies and industry regulations. This role requires a strategic thinker with strong leadership skills and a passion for improving processes and performance.

Key Responsibilities :

• Lead a team of collections analysts assigned to Retail NAMER portfolio, fostering a high-performance culture and ensuring team goals are met.
• Oversee the collections process to ensure timely and effective recovery of outstanding receivables.
• Conduct in-depth analysis of collections data to identify trends, risks, and opportunities for improvement.
• Manage and enhance relationships with global customers, addressing payment issues and disputes professionally and efficiently.
• Track and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
• Ensure all collections activities comply with company policies, industry regulations, and legal requirements.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the collections function.
• Prepare and present detailed reports on collections performance and analysis to senior management.
• Work closely with other departments, such as finance, sales, and customer service, to resolve issues and improve overall customer satisfaction.

Must Haves :

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies : NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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