Customer Support Associate

Job Title

Customer Support Associate

As a Customer Support Associate, you will deliver the personalized, high-quality support to our customers who encounter various questions using Amadeus products and solutions.

Key Accountabilities

• Support customers on the phone, portal and online chat with a wide variety of queries
• Research customer question in a timely manner and follow up directly with the customer with recommendations and action plans
• Gain a broad knowledge of Amadeus products to answer a wide variety of customer questions
• Display a positive can-do attitude and demonstrate a commitment to delivering excellent customer service
• Provide premium support services and collaborate with internal teams

Specific competencies

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.