Customer Support Representative

About

Clear Drop is a US-based company founded by a serial entrepreneur that leads the charge in household waste pre-recycling with the powerful mission of 'ZeroTrash'. Our cutting-edge appliances seamlessly integrate into daily life, appealing to a diverse audience and championing environmental sustainability. We prioritize addressing critical recycling challenges and developing practical and affordable systems in collaboration with recycling companies.

From soft plastics to organics, our products reduce environmental impact, setting new standards in responsibility. Clear Drop is not just a company, it's a movement toward a cleaner, greener future. Find out more :

Clear Drop is launching products for convenient home-based pre-recycling – Soft Plastic Compactor and Organics Collector in the US. We are looking for

Customer Support Representative

to support our launch in the US. The ideal candidate has experience of working with consumer e-commerce brands and passion for sustainability products. This role is starting part-time in September and transitioning to full-time in 2026. We are looking for someone with ambitious to grow into head of customer experience, take ownership for setting up processes from scratch, and grow the team eventually.

This is an amazing opportunity to become early employee, work on a strategy, and be a part of the big mission

Key Responsibilities

About the position

We are seeking an individual to join our team in a

Customer Support Representative

role. In this capacity, you will be responsible for various customer support functions, including managing inquiries, providing timely responses via email, live chat, and phone, as well as addressing comments on our social media platforms. We require the candidate to be available during US time zone hours for a minimum of 4 hours per day.

Key Responsibilities :

• Promptly respond to customer inquiries and provide efficient support to ensure customer satisfaction.
• Collaborate with logistic team on fullfilling orders and troubleshooting shipping issues.
• Maintain a positive and empathetic attitude in all customer interactions to build and maintain strong customer relationships.
• Maintain a deep understanding of our products and services to accurately address customer questions and concerns.
• Assist customers in navigating our products, services, and website to enhance their overall experience.
• Set up AI chat-bot and maintain FAQ updated.
• Collaborate with the team to continuously improve customer support processes and suggest enhancements to optimize customer satisfaction.
• Handle complex customer issues and complaints, ensuring they are resolved in a professional and timely manner.
• Proactively engage website visitors to enhance conversion rates.
• Actively participate in live chat support for a minimum of 4 hours per day during US time.
• Make outbound calls when required to assist customers.
• Promptly categorize and escalate customer complaints within 2 hours of receipt.
• Provide timely responses to social media comments, ensuring replies are made within 24 hours of the post.
• Respond to direct messages on social media platforms within 2 hours.
• Maintain a deep understanding of our products and services to accurately address customer questions and concerns.
• Effectively address and escalate customer concerns through chat support channels.

Requirements

Details

The role is a remote position, with a 20-hour workweek.