Software Engineer - Ruby on Rails - Ticketing Systems

Job Description

Join Zendesk and Lead the Future of Customer Service Software

Zendesk’s Ticketing systems lie at the heart of all Zendesk products. This is a full-stack team responsible for making sure admins, agents and end-users alike are capable of communicating easily and safely through Zendesk’s ticketing process.

We are seeking a skilled backend Ruby developer to join our growing team in Krakow. The platform you will be working on is used daily by tens of thousands of customer support agents, including internal teams at Zendesk. As a software engineer on the team, you will work closely with the design team, other front and back end developers, and your product manager to ensure that projects are delivered on time with high quality. You’ll keep an eye out for user issues, and security vulnerabilities all while building exciting new features. You’ll help ensure the platform is flexible, reliable, and performant for enterprise customers. You’ll be part of a team built on foundations of high ownership, trust, and psychological safety. If you are passionate about building large-scale customer- and employee-service platforms, leading teams, and solving complex architectural challenges, we’d love to hear from you.

Why Zendesk?

At Zendesk, we believe that great products start with great people. Our culture thrives on collaboration, high-quality work, and rapid iteration. We’re learning-focused and value pragmatic decision-making over rigid processes. If you love leading teams that ship impactful features, foster innovation, and work on complex technical challenges at a global scale, this is the perfect opportunity.

Location

• You must be able to attend our Kraków, Poland office once per week. See below for our hybrid policy.

What You’ll Be Doing

What you’ll bring to the role

Please note - although this role is primarily full-stack, we will consider engineers who have a bias toward back-end or front-end engineering within the listed skillsets.

Required Qualifications :

Preferred Qualifications :

What you'll get in return

Tech Stack You’ll Work With

Why You Should Apply

Ready to Lead and Innovate?

We’d love to hear from you. Apply now and help us shape the future of customer experience.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

#LI-KO1

The Poland annualized base salary range for this position is zł164,000.00-zł246,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.