Lead and manage a team, including planning, organizing, and monitoring daily operations
Conduct regular performance reviews and 1 : 1s, supporting growth and development of direct reports
Maintain strong client relationships at an operational level : reporting, escalations, change management
Ensure efficiency, accuracy, and timeliness in accounting processes
Ensure compliance with company policies and applicable accounting regulations
Provide technical and operational support to team members in day-to-day activities
Drive continuous improvements projects for AP team and lead the implementation process
Coordinate month-end, quarter-end and year-end closings to meet group reporting deadlines
Monitor key KPIs related to AP process performance and implement corrective actions where needed
Identify process improvement opportunities and implement best practices to enhance efficiency
Ensure successful process migrations and onboarding of new processes
Your Skills
University degree in Finance, Accounting, or a related field
Minimum 2–3 years of experience in a BPO / SSC, preferably in an Operations Manager / Team Leader or similar role
Advanced proficiency in English (C1) – spoken and written
Solid German language skills (min. B2)
Strong interpersonal and leadership skills
Ability to handle client escalations, build trust, and act as a business partner
Excellent organizational skills with the ability to prioritize and manage multiple projects
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Ap Manager • Polska
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