Manager, Learning Operations

Manager, Learning Operations

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The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. You will be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna’s commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients’ lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We’re inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

As Manager, Learning Operations, you will serve as a vital orchestrator of Moderna University’s learning ecosystem, scaling operational delivery and enhancing program execution across digital and physical platforms. You will lead coordination efforts, optimize vendor partnerships, and coach a small, high‑impact team. With a strong focus on continuous improvement, data‑driven insights, and technology—including AI—you will ensure an outstanding learning experience that supports Moderna’s global growth. This role is highly cross‑functional and requires seamless collaboration with Digital, HR, Finance, Procurement, and learning stakeholders across the enterprise.

Here’s What You’ll Do

• Managing Tier 1 support for learning inquiries including course access, navigation, and content‑related questions, while ensuring escalation and resolution of Tier 2 & 3 issues within SLA targets.
• Building and maintaining robust documentation, playbooks, and SOPs for Learning Management System (LMS) operations.
• Coordinating learning program logistics such as AV, catering, facilitator scheduling, and participant enrollment to enable seamless delivery by Learning Business Partners.
• Partnering across the organization to ensure high‑quality, on‑time, and on‑budget program execution.
• Driving digital transformation by collaborating with HR Tech Ops to identify and implement LMS and operational process improvements.

Your Responsibilities Will Also Include

The Key Moderna Mindsets You’ll Need to Succeed

Here’s What You’ll Need (Basic Qualifications)

Here’s What You’ll Bring to the Table (Preferred Qualifications)

Benefits

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

We are building a company that values diversity, belonging, and collaboration. The 70 / 30 work model balances in‑office collaboration with flexibility. If you want to make a difference and join a team that is changing the future of medicine, visit modernatx.com / careers to learn more about our current opportunities.

EEO Statement

Moderna is a smoke‑free, alcohol‑free, and drug‑free work environment. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is committed to equal opportunity in employment and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and / or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at

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