Customer Success Advisor (German, English and Polish) @ GetResponse S.A.

🔎 We’re looking for a  Customer Success Advisor who’s passionate about solving problems and supporting clients. In this role, you'll be the first point of contact for our users - handling inquiries and resolving issues via chat and email to help them reach their business goals.

🤖 As this is a  technical support position , strong problem-solving skills, familiarity with digital tools, and a basic understanding of marketing trends and platforms are highly valued. You’ll guide customers through both the  functional and technical aspects of our solutions - empowering them to succeed, not just use the product.

🗓️ You'd be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 7 AM and finish at 7 PM.

Please note that this is a remote role located in Polandto, to qualify for this role, you must be and hold a valid work permission.

🏢 About us : GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote-friendly, and multicultural, yet we share the same values.

💵 Salary range :

• 6,000 - 6,500 PLN gross / month on contract of employment + up to 1000 PLN commission paid upon reaching goals + additional bonus for weekend work
• have strong language skills in English and Polish   (fluent or native)  and an  intermediate level of German (minimum B2) ; additional languages such as Spanish, Italian, Portuguese, or French would be an asset
• have online marketing know-how and a knack for understanding technical tools, platforms, or systems
• are open to new experiences and ready to acquire new information at a fast pace
• have the ability to easily handle a number of interactions at the same time
• have superior verbal and written communication skills and are ready to master your speed-typing skill
• are an outgoing “people person” with an upbeat attitude
• are ready for speaking with a customer over the phone / via Teams call occasionally

🔎 We’re looking for a  Customer Success Advisor who’s passionate about solving problems and supporting clients. In this role, you'll be the first point of contact for our users - handling inquiries and resolving issues via chat and email to help them reach their business goals.

🤖 As this is a  technical support position , strong problem-solving skills, familiarity with digital tools, and a basic understanding of marketing trends and platforms are highly valued. You’ll guide customers through both the  functional and technical aspects of our solutions - empowering them to succeed, not just use the product.

🗓️ You'd be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 7 AM and finish at 7 PM.

Please note that this is a remote role located in Polandto, to qualify for this role, you must be and hold a valid work permission.

🏢 About us : GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote-friendly, and multicultural, yet we share the same values.

💵 Salary range :

,[ responding to inquiries and educating our customers on our products by chat and email, troubleshooting problems for customers, coordinating solutions with IT and management, helping customers build successful businesses, handling onboarding calls with customers] Requirements : Jira, Confluence, macOS Tools : . Additionally : Sport subscription, Private healthcare, International projects, Free coffee, Canteen, Bike parking, Playroom, Free snacks, Free beverages, Free lunch, Free parking, Modern office.