Senior Salesforce Consultant

Senior Salesforce Consultant

Responsibilities :

Engage in the early stages of sales process with key stakeholders and identify how Salesforce can solve the customer business challenges

Monitor and manage technical client relationships and status of ongoing engagements

Become client trusted advisor and contribute to customer Digital Transformation

Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort

Recognize and assess client key business drivers and challenges

Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain

Engage and partner with customers to jointly develop the architecture matching requirements and constraints

Produce customized architecture standards

Produce complex design documents

Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling

Maintain a high degree of technical knowledge of relevant client’s products, services and solutions sets

Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …)

Requirements :

Very strong technical knowledge and / or experience in CRM solutions and specifically in Salesforce

Knowledge of Multi-Cloud Mastery : Sales Cloud, Service Cloud (Voice), Marketing Cloud, Experience Cloud, Commerce Cloud, CPQ and Field Service

Knowledge of : Salesforce Platform Development : Apex, Visualforce, Lightning Web Components (LWC), Flows, Process Builder, and automation best practices

Skills in the field of Integration and Data : Salesforce APIs (REST / SOAP), middleware (e.g., MuleSoft, Boomi), data modeling, ETL tools, and bulk data management (e.g., Data Loader, Shield)

CRM business process knowledge : sales funnels, service SLAs, customer segmentation, etc.

Ability to lead discovery workshops, document requirements, and create solution blueprints

Change management and user adoption strategies